Shopping, Shipping and Purchase Policy! 2024

Our brand is very unique, once you've tried our products, you immediately learn how so! For our body scrubs we hand mix 100lb tubs of sugars for each scent into our special recipe then hand stuff each individual jar perfectly! For our body creams, we whip 100 quarts of each scent with our commercial mixers then air compress them into each individual jar perfectly! We have paused our smooth bootie butters in the tin cans temporarily, but they will be available very soon in brand new packaging. Among all of the products we make available to our consumers, these are our three most sought after collections with the exception of our brand-new shower gels, they are just amazing!

Be advised that we experience a heavy volume of orders on a frequent basis, usually by way of viral content, popularity post or very generous sales on a daily basis which can cause delays in turnaround times. Our goal is to get products to you as quickly as we can for you to enjoy, however microwave shipping is not in our favor due to limited staff and resources. We are still a very small business putting out a fabulous line of gourmet skin care. Please bear with us!

Normally we would allow ourselves a seven to ten business day turn-around time (not including weekends or holidays) to receive, process and ship your products, if you're within the US, however, due to the volume of orders we receive and the labor we encounter, time is not always on our side. There is a possible wait time of 4 weeks to process and ship orders if we have a heavy flow of orders. If you call to check on an order and are unable to get a live person, please leave a voice message or text message so we will know who to call back. We want you to understand before you make a purchase that we are not an overnight service, we have a small crew that handles our manufacturing and shipping, and we create quality products while offering huge sales to allow our customers to stock up until they are able to shop again. You may contact us to follow up on your order or expedite your delivery for an additional shipping fee.

Expedited shipping can happen in advance if you place your order via telephone, we only ship ground (unless) you pay over the phone for overnight shipping. The rate you pay to have your packaged shipped comes directly from UPS, it is determined by the weight of the package and the distance the box is traveling to. If you received your tracking number but you don’t see movement on your package just yet, this is because we pre-print shipping labels to get boxes ready for shipping. Please keep checking your tracking for movement.

All orders placed from our online store are shipped worldwide via UPS.

All orders placed for GSO products on other marketplaces may be shipped with other couriers.

If you receive a tracking number and it is showing delivered but you don’t see your package, check your surrounding area to see if the driver placed it somewhere safe for you, check with your rental office or front desk concierge, check with your neighbors to see if they held your box for you and if none of those were the case then contact UPS at +1 (800) 742-5877 with your tracking number to file a claim. Also, notify us of your claim right away so that we can be in contact with resources on our end to help expedite the process.

Due to out of state customers consistently selecting local pickup instead of paying for shipping, local pickup is not currently available at this time!

We do not accept returns on any skin care products! Once you make the purchase, the sale is final! We will however make exceptions judging your concern, please don't hesitate to call!

We do not allow cancellations on orders once they are being processed unless we are at fault in any way when it comes to servicing you.

YOU HAVE 24 HOURS FROM THE DATE OF DELIVERY TO INSPECT YOUR BOX AND NOTIFY US OF ANY ISSUES! WE WILL NOT BE RESPONSIBLE AFTER THAT TIME!

Reasons you can lose shopping privileges with us.

If you place an order with us then file a dispute immediately after, you will be blocked from shopping permanently!
If you receive your order then place a dispute, you will be blocked permanently!
If you receive your order, then place a dispute stating your order was damaged but never notify us or UPS showing proof of damage, you will be blocked permanently!
If you chronically, place orders and file claims stating you didn't receive your package, you will be blocked permanently! It is your responsibility to leave instructions for the driver, what to do with your expectant packages or to pay for an adult signature request which can be done by contacting us to place one on your order. In this way your box will not be left anywhere with an adult signing for it.
If you placed orders with us using anyone that you know, family member or spouse without their permission and they file a dispute/claim stating they didn't make the purchase then we incur a loss, you will be blocked permanently!
If you knowingly, with cruel intention, attempt to place orders with us by deception and we incur a loss, we will file theft charges and hand those right over to our attorney for litigation and you will be blocked from our store as well as all of our platforms, permanently!
If you, with cruel intention, take your deceptive activity over to any social platform by any means to harm our brand (that we work very hard to build), we can and will come after you for slander!

It is your responsibility to read the shipping policy from our brand before you make a purchase and maintain respectful conduct when communicating with us as we will do the same with you!

Please have patience with the expectance of receiving your order and be sure to subscribe to our emails so you don't miss a sale, we offer them frequently!

Thank you kindly for patronizing and supporting our brand and send us some positivity on our social media pages @goodscentsoils on Meta & TikTok as we need encouragement to stay in business! This is not for the weak! We appreciate you very much!

GOOD SCENTS OILS (219) 281-2806 (OR) gsohelpdesk@yahoo.com